If our information practices change, we will post an updated version of the Policy on the Hudson Grace Website (“Website”). You can tell if the Policy has changed by checking the “Last Updated” date that appears below and that will be the date on which the new Policy becomes effective. You may exercise your choices about how we collect and use your information consistent with this Policy at any time. If you have any questions about our Policy, please contact us as described in the section below entitled, "How do I contact you?"
This Policy was updated on January 1, 2020.
In addition, if you use different devices (such as your home computer, laptop, mobile device, personal digital assistant and/or smartphone) to access our Website, we may be able to associate you with each of your devices. For example, our sites may allow you to access your favorite items or shopping cart via an email link that is unique to your account. By clicking on the link, you will be automatically signed into your account in order for you to continue your shopping experience where you left off. If you choose to click the email link on a new device, we may be able to associate your current device with your account information.
We may use your personal information in the following ways:
To process and fulfill your order, including sending you emails to confirm your order status and shipment;
To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you direct us not to contact you with promotional communications;
To administer and fulfill our contests and other promotions;
To help us learn more about your shopping preferences;
To help us address problems with and improve our site design, products and services;
To enhance your shopping experience through our Website, Catalog or Design Shops;
To analyze trends, usage, activities and statistics;
To link or combine with information we get from others to help understand your needs and provide you with better service;
To protect the security or integrity of our Website and our business; and/or
To contact you if necessary.
We are based in the United States and the information we collect is governed by U.S. law. By accessing or using our websites or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.
We may share your personal information in the following ways:
We may share your information with our service providers as needed for them to provide their services to us. Such service providers manage our customer information and perform services on our behalf, such as website hosting, payment processing, order fulfillment, email or mail delivery and administration, promotion fulfillment, surveys or data analysis, etc. We ask our service providers to confirm that their privacy practices are consistent with ours and applicable law.
We may share your information or combine your information with publicly available information when we team up with other promotional partners to jointly offer or provide products, services, contests, or promotions to our customers, or otherwise to enhance and personalize your shopping experience.
We may work with third-party companies that use their tracking technologies (including cookies and pixel tags) on our Website in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our site and your interaction with our advertising and other communications, may use this information to determine which ads you see on third-party websites and applications, and may also be used to track your activity across multiple devices. For more information about this practice and to understand your options including how to opt out of receiving these tailored advertisements, please visit https://www.aboutads.info. Note that even if you opt-out, these tracking technologies may still collect data and you will still see ads, but they will not be targeted based upon the information collected through these tracking technologies.
From time to time we may share, exchange and/or cross-reference our postal mailing list with selected providers of goods and services that may be of interest to you. If you prefer not to receive mailings from these providers, you can notify us at any time by contacting us by telephone, 415-289-7500; emailing us at firstname.lastname@example.org; or by writing us at Hudson Grace, Attn: Customer Care, 4000 Bridgeway Blvd, Suite 303, Sausalito, CA 94965. Please be sure to include your full name and mailing address so that we can fulfill your request. Please also see the section below regarding privacy rights of California residents.
We may share your information to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect your rights, the rights of Hudson Grace and others.
In the event of a sale or merger of Hudson Grace, our customers' personal information and other information we have collected as described in this Policy may be among the transferred business assets.
California law requires certain businesses to disclose information regarding the rights of California residents pursuant to the California Consumer Privacy Act (the “CCPA”). The CCPA applies only to California residents. However, because privacy and transparency are top priorities for us, we are making the rights described in this section available to all U.S. customers. We reserve the right to update this policy at any time as to non-California residents. Any terms defined in the CCPA (Cal. Civ. Code 1798.140) have the same meaning when used in this section. If you choose to make a privacy-related request using the processes described in this section, you will be directed to a platform operated by our privacy management partner, OneTrust.
Right to Know
You have the right to request that we disclose what personal information we collect, use, disclose, and sell. You can submit a verifiable request to know either the categories of information or specific pieces of information that we have about you by submitting this online request form. You will be directed to enter your email address, zip code, and phone number. We will compare your information against our records to verify your identity. If we cannot verify your identity, you will receive an email explaining that your identity could not be verified and directing you to a customer service representative. Alternatively, you can verify your identity over the phone by calling (877) 401-0734 rather than using the online form.
You may use an authorized agent to submit a right to know request. To use an authorized agent, you must provide the agent with written authorization. In addition, you may be required to verify your own identity with us. We may deny a request from an agent if the agent does not submit proof that they have been authorized by you on your behalf. Such requirements, however, will not apply where you have provided the agent with power of attorney pursuant to Cal. Prob. Code Sections 4000 to 4465.
In the preceding 12 months, we have collected the following categories of personal information about California residents from the following sources and for the following purposes. The CCPA requires that we reference specific categories of personal information enumerated in the CCPA. We may collect only certain pieces of personal information described in a given category and may not collect certain other pieces of personal information described in each category.
Category: Identifiers; Categories of Sources of Information: We collect identifier information from customers directly and from data resellers; Business or Commercial Purpose for Collection: The purposes of collecting this kind of information include order management and fulfillment, customer service, marketing, customer acquisition, and loss prevention; Categories of Third Parties with Whom We Share: We share identifier information with order fulfillment partners, such as supply chain and delivery companies, and marketing CRM vendors, data analytics providers, social networks, and fraud detection services . We also share with our affiliate brands and with an industry data consortium.
Category: Categories of personal information described in subdivision (e) of Cal. Civ. Code Section 1798.80.; Categories of Sources of Information: We collect information described in subdivision (e) of Cal. Civ. Code Section 1798.80 from California residents directly and from data resellers.; Business or Commercial Purpose for Collection: The purposes of collecting this kind of information include order management and fulfillment, customer service, marketing, customer acquisition, and loss prevention. The purposes of collecting financial information, which is included in this definition of personal information, include order processing.; Categories of Third Parties with Whom We Share: We share identifier information with order fulfillment partners, such as supply chain and delivery companies, and marketing CRM vendors, data analytics providers, social networks, and fraud detection services. We also share with our affiliate brands and with an industry data consortium. We share financial information with order processing partners.
Category: Audio, electronic, visual, thermal, olfactory, or similar information; Categories of Sources of Information: We collect audio recordings from customers directly. We do not store recordings in a way that connects them to particular customer.; Business or Commercial Purpose for Collection: We collect audio recordings when customers call our customer service hotline for quality assurance purposes.; Categories of Third Parties with Whom We Share: We utilize a service provider to make and store audio recordings.
Category: Commercial Information; Categories of Sources of Information: We collect commercial information from customers directly via their transactions; Business or Commercial Purpose for Collection: The purposes of collecting commercial information include to fulfill orders, and for customer service, marketing, and demand planning.; Categories of Third Parties with Whom We Share: We share commercial information with order fulfillment partners and our affiliate brands.
Category: Internet or other electronic network activity information; Categories of Sources of Information: We collect customers’ interactions with our Websites from customers directly and certain service providers.; Business or Commercial Purpose for Collection: The purposes of collecting internet activity include marketing and customer service. We also use this information to improve our Websites and the customer experience.; Categories of Third Parties with Whom We Share: We share internet activity with ecommerce data analytics providers.
We have sold or disclosed some personal information about California residents to service providers or other third parties for a business or commercial purpose in the preceding 12 months.
The categories of personal information that we have disclosed about California residents for a business purpose in the preceding 12 months are: identifiers, categories of personal information described in subdivision (e) of Cal. Civ. Code Section 1798.80, audio, electronic, visual, thermal, olfactory, or similar information, commercial information, and internet or other electronic network activity information.
The categories of personal information that we have sold about California residents in the preceding 12 months, as the term “sale” is defined in the CCPA, are: identifiers, categories of personal information described in subdivision (e) of Cal. Civ. Code Section 1798.80, and commercial information.
We do not knowingly maintain or sell the personal information of minors under 16 years of age without affirmative authorization.
If we receive an access request pertaining to household information, we may request further verification, as permitted by law, and may provide information in an aggregated format.
Right to Request Deletion
You have the right to request the deletion of your personal information that we collect or maintain. You can submit a verifiable request to delete by submitting this online request form. You will be directed to enter your email address, zip code, and phone number. You will be asked to confirm that you do, in fact, wish to proceed with deletion, considering that fulfillment of this request will mean that Hudson Grace and you will no longer have access to order history, gift registries , or any related services at Hudson Grace. Once you confirm, we will compare your information against our records to verify your identity. If we cannot verify your identity, you will receive an email explaining that your identity could not be verified and directing you to a customer service representative. Alternatively, you can verify your identity over the phone by calling (877) 401-0734 rather than using the online form.
You may use an authorized agent to submit a deletion request. To use an authorized agent, you must provide the agent with written authorization. In addition, you may be required to verify your own identity with us. We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf. Such requirements, however, will not apply where you have provided the agent with power of attorney pursuant to Cal. Prob. Code Sections 4000 to 4465.
If we reject the request to delete, you will receive an email detailing the reasoning for denying the request. We may deny a delete request if your information is necessary to:
--Complete a transaction, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you or reasonably anticipated within the context of our ongoing business relationship with you;
--Perform a contract with you;
--Comply with federal, state, or local laws, including tax exempt transaction and sales tax audit obligations, defend legal claims, including pending chargeback disputes, or other legal obligations;
--Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, or prosecute those responsible for that activity;
--Debug to identify and repair errors that impair existing intended functionality; or
--Use internally in a lawful manner that is compatible with the context in which you provided the information.
Right to Opt-Out of the Sale of Personal Information
You have a right to opt-out of the sale of your personal information. While we do not sell customer data in exchange for monetary compensation, we do share information in certain circumstances for valuable consideration. For example, Hudson Grace may share customer information with affiliate brands, such as Crate and Barrel and CB2. We also sometimes share with a third party that serves as an industry data consortium.
To exercise your right to opt out of sale, please click here. You may also make a request to opt out of sale of your personal information by calling (877) 401-0734.
If we have a good-faith, reasonable, and documented belief that a request to opt-out of sale is fraudulent, we may deny the request. In this instance, we will inform the requesting party that we will not comply with the request and will provide an explanation for why we believe the request is fraudulent.
You may use an authorized agent to submit a request to opt-out on your behalf. You must provide the agent with written authorization to do so. We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.
Right to Non-Discrimination
You have a right not to receive discriminatory treatment by us for the exercise of privacy rights conferred by the CCPA, including, but not limited to, by: (1) Denying goods or services to you; (2) Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; (3) Providing a different level or quality of goods or services to you; (4) Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may charge you a different price or rate, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by your data. In addition, we may offer financial incentives, including payments to you as compensation, for the collection of personal information, the sale of personal information, or the deletion of personal information. We may also offer a different price, rate, level, or quality of goods or services to you if that price or difference is directly related to the value provided to us by your data. We will notify you of such financial incentives. We will enter you into a financial incentive program only if you give us prior opt in consent which clearly describes the material terms of the financial incentive program, and which may be revoked by you at any time. We will not use financial incentive practices that are unjust, unreasonable, coercive, or usurious in nature.
Notice of Financial Incentive
In some instances, we may offer a financial incentive, in the form of a discount to customers or an opportunity to win something of value, in exchange for the collection of customers’ personal information. For example, we may offer a discount promotional code to customers who join our email list by providing us with their email address, or we may offer an opportunity to win a prize to customers who provide their email address as part of a sweepstakes entry. The category of personal information implicated by these financial incentives are identifiers, and more specifically, contact information. Customers can opt-into these financial incentives by entering their email address when prompted on the Websites in exchange for a discount, or by entering into sweepstakes or contests that are offered from time to time on the Websites, social media and in stores. Customers can withdraw from the financial incentive at any time by opting out of marketing communications. If the discount code or sweepstakes prize has already been obtained by the customer, the customer will have no obligation to return or destroy the discount code or prize upon opting out.
If you have questions or concerns about our privacy policies and practices, please contact us at email@example.com or (877) 401-0734.
Do Not Track is a privacy preference that users can set in their web browsers. Note that many web browsers support Do Not Track technology. If you enable Do Not Track, the browser may send a message to websites requesting them not to track the user. If you do so, we will not use information about your web viewing activities to tailor your online experience on our Website. For information about Do Not Track, please visit: www.allaboutdnt.org.
Hudson Grace is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request or collect personal information online from anyone under the age of 13 without prior verifiable parental consent. Our Website is a general audience site and is not targeted to or intended for use by children. If you are a parent and believe we may have inadvertently collected such information from your child, please notify us immediately by sending an email to firstname.lastname@example.org or phoning us 415-289-7500
We may use third-party advertising companies to place Hudson Grace ads on third party sites that link back to our Website. Please note that these companies may use information about your visit to our Website in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements on third party sites that link to our Website, these companies may place or recognize a unique cookie on your browser. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit https://networkadvertising.org/optout_nonppii.asp.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you set your browser not to accept cookies, you will need to call Customer Care toll free at 415-289-7500 in order to place your order.
We use "pixel tags" (also called "web beacons" or "clear gifs"), which are tiny graphic images, on our Website and in our emails. Pixel tags help us analyze our customers' online behavior and measure the effectiveness of our marketing programs. We work with service providers that help us track, collect, and analyze this information.
Pixel tags may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take on our Website. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our site.
Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us. We may combine this information with other information we collect about you and use it for various purposes, such as improving our Website and your online experience, understanding which areas and features of our sites are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes.
We take precautions, including the use of encryption technologies and authentication tools, to protect the security of your personal information and to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.
When you enter your personal information on our Website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing a secure server before you submit personal financial information, depending on your browser, you will see either a closed lock (Microsoft Internet Explorer, Chrome, Safari, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the browser window. To double-check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online, please feel free to place your order by calling our Customer Care representatives at 415-289-7500 or visit one of our Shops. Some browsers and firewalls do not permit communication through secure servers. In that case, you will be unable to connect to our server so you will not have to worry about mistakenly placing an order through an unsecured connection. If you can't access the server, again you can place your order by calling our Customer Care representatives at 415-289-7500 or visiting one of our Shops.
You may update, correct or delete your online account information at any time by logging into your account and navigating to the "My Account" page or by contacting us. You can also contact us if you wish to deactivate your online account, but note that we may retain certain information as required by law or for legitimate business purposes.
Hudson Grace wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, those instructions are set forth below. All email we send to you includes an “unsubscribe” link at the bottom of each email. If you no longer wish to receive emails from Hudson Grace, please click the unsubscribe link included in the footer of all our emails; this will take you to an online form where you will be given a menu of choices regarding our communications and for opting out of receiving further communications, including emails, from us.
You may unsubscribe from catalogs or other communications by contacting us as described in the section below entitled, "How do you contact us?" Please be sure to include your full name and the email address you used when you registered with or made a purchase from the Hudson Grace brand. If you ask us to remove your name and address from all or certain promotional lists, we will maintain your name on a “do not contact” list so that we can honor your request. Please specify if you would like to be removed from receiving (1) catalogs, (2) mailed promotions (other than catalogs), and/or (3) promotional emails. For example, if you simply tell us not to send mailed promotions, we will continue to send catalogs and emails.
It may take up to 10 days to process your email request and 6–12 weeks to process your postal mail request, during which period you may continue to receive communications from Hudson Grace. If you change your mind, you can start receiving promotional communications from us again by contacting Hudson Grace Customer Care. Also, please note that if we have variations of your contact information (for example, more than one spelling or record of your name, address, or more than one email address, etc.) that you will need to ask us to remove each such variation in order to be completely removed from our promotional lists. Also, note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account or orders you have placed. Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email, even if you have previously unsubscribed. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
4000 Bridgeway Blvd, Suite 303
Sausalito, CA 94965
Toll-free (855) 301-2700