Frequently Asked Questions

Orders, Deliveries & Returns

How long will it take for my items to arrive?
Which shipping carriers do you use?
Where can I find details on shipping information?
How do you calculate your shipping and handling charges?
Can I save on shipping by picking up at your warehouse?
Can I save shipping charges by picking up at a store?
What is the return policy for online purchases?
What is the return policy for store purchases?
How long does my refund take?
How do I cancel my order completely?
How will I know that you've received my order?
How do I know if my items are available for immediate shipment?
What if an item is on backorder?
How do I ship to an address other than my billing address?
Will I receive all the items in my order at the same time?
How do I use a promo code?

Credits & Payments

Do you ship overseas?
Why are orders shipped in California taxed?
When is my credit card charged?
Which credit cards do you accept?
Is my credit card information secure?

Gifts, Gift Cards & Registry

Do you have a gift registry?
How do I add items to my gift registry?
When will my registry be available to friends and family?
How do I place a gift order?
How should I handle returning a gift?
How do I purchase a gift card?
How do I redeem a gift card?

Products

How do I wash my linen napkins?
How do I clean my silver?
How do I treat (and avoid) tarnished flatware?
How do I redeem a gift card?
What is the best way to burn a candle?
Why is my dinnerware chipping?
How do I redeem a gift card?

Email Subscription

How do I change my email address?
Will you share my email address with others?
How do I unsubscribe from your email list?

Other Questions

Can I speak with someone to answer a question?
Do you have a partnership program?
Instagram Sweepstakes Official Rules

Contact Us

How to reach us?