Frequently Asked Questions

We ship most orders via FedEx. Some special orders will ship directly from our outside suppliers. Please inspect your delivery upon arrival. For your convenience, signature requirement is waived, but please let us know if you would prefer it at no additional charge. Customer Care contact information is at the end of this FAQ.

• Charges shown below are based on the total value of merchandise shipped to each address.
• All shipping charges include handling, order processing, item selection, packaging and transportation of items.
• Oversize shipping charges may apply to some items due to large size or bulkiness.
• For additional information, please click on Customer Service then scroll down to Shipping.

Effective July 23, 2019

Note: Delivery and processing charges are applied for each delivery address on an order.

Shipping rates are calculated based on the price total of the merchandise in your cart, and handling fees are included. As closely as possible, our shipping rates are an accurate reflection of the rates that we incur from our shipping partners to safely package and deliver your order, and ensure that it meets the highest expectations. If you have any questions or concerns about how shipping is calculated on your order, Customer Care will be happy to assist you.

We regret that liability issues prevent us from offering local pick-up from our distribution center.

This option is subject to our weekly delivery schedule and is available on a case-by-case basis for paid orders, as we cannot store packages at retail locations for extended time. Please feel free to contact Customer Care.

Please see our Return Policy.

Refunds for online orders are generally processed within 1–2 weeks of your returned merchandise arriving back at our warehouse. Since all our online orders require credit cards as the method of payment, your refund will be issued as a credit back to the same card used to make the original purchase, unless other arrangements have been made with our Client Services team team.

Online orders may be changed and canceled within 24 hours of submitting the order.We regret that we are not able to modify or cancel orders for in-stock merchandise once they have been passed through fulfillment after 24 hours.. When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. If we are unable to cancel your order, you may always return your order to us for a full refund of the merchandise value.

In some cases, it is possible cancel backordered items which are not scheduled for immediate shipment. Contact Customer Care for assistance.

Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent as well, provided that we have an accurate email address.

If the item is not in stock, Customer Care will contact you immediately with an estimated date and an option to backorder or cancel. Delivery time frame for special orders is 4–6 weeks, as indicated in the product description. Occasionally, we discover that an in-stock item is damaged or defective, and replacing it results in the item becoming temporarily unavailable. Should this occur, we will notify you immediately. We strive to fulfill your order as promptly as possible. Any delay will not incur further charges.

We make every effort to display the most current and accurate product inventory information. If unexpectedly high demand makes an item unavailable for immediate shipment, we will notify you with an estimated restock date.

Simply enter the desired destination on the shipping information page at checkout.

We ship your items when they are available. If all of the items on your order are in-stock and ready to ship, you will receive them at the same time. If an item is backordered or delayed, it will ship separately at no extra charge.

Enter the promo code in your shopping cart to receive a discount on your order. Discount excludes Hudson Grace gift cards. Not applicable to previous purchases. Only one promo code per purchase. Not combinable with any other offers or resale codes. Shipping and handling charges still apply. Limited time only.

We ship to the United States only. We regret that we do not ship to PO or APO boxes at this time.

Hudson Grace maintains office in California. Our physical presence in California requires us to collect sales tax on behalf of the state. State laws require sales tax to be collected according to the address where the merchandise is shipped.

When you place your order online, your credit card is charged once the order is processed. The funds are withdrawn from your account once the order is confirmed. If an order that you placed is subsequently cancelled and not shipped, any charges will be refunded, and funds should be made available to you again within 2–5 days, depending on your bank’s policies.

We accepts Visa, MasterCard, Discover and American Express.

Yes. We encrypt all credit card information during transmission and storage, so your data is private and secure.

Yes. Our online registry is accessible from our home page. It allows you to give friends and family a list of everything you want, all in one place.

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When you create a registry online, it is available immediately.

During online checkout, you may enter the gift recipient's address in the shipping address fields. From there, you can also include a gift message; simply enter your message in the form provided on the address page at checkout. Your message will be printed on a signature Hudson Grace note card (not the packing slip) and enclosed with the order. Price tickets will be removed.

Please see our Return Policy.

At this time, gift cards are available for purchase and redemption in store only.

Linen actually benefits from frequent use, so don’t hesitate to bring out your new napkins for everyday occasions! All of our cotton and linen napkins can be laundered at home. We recommend washing in cold water with regular detergent free of any bleach products. If stains are present on the linen napkins, they should be treated immediately using a special linen stain remover.

Stains on cotton napkins may be treated with most off the shelf stain removers, however stay away from harsh solvents and bleaching products such as chlorine, peroxide or sodium carbonate.

Cotton and linen napkins may be dried in a machine dryer. We suggest removing while they are still slightly damp, giving them a good shake and laying flat. We love our napkins with a bit of body, but should you prefer to iron, do so immediately after drying for the best result. If your napkins are monogrammed and you wish to iron them, lay the embroidered side face down on a towel and press on the reverse side.

We love when heirloom silver is shiny, clean with a hint of patina. There are several ways to achieve that look.

One non-toxic method is to fill an aluminum pan with hot water. Next add salt and a generous amount of baking soda, mixed until dissolved. Soak your silver pieces until the chemical reaction occurs that removes the tarnish. Please note this method is fast but may cause pitting and remove some patina.

Another option is to keep silver cleaning cloths at home, made for removing tarnish from precious metals.

Or, Wright's Silver Cream is a gentle all-purpose polish perfect for silver, and also works on stainless steel. To use, wash your silver with soap and warm water, then completely, but thinly, coat each piece in cream using a soft foam sponge. We suggest protecting your hands with non-coated rubber gloves. You will see the silver brighten. Rinse in warm water, putting a towel on the bottom of the sink, so the metal doesn't hit your porcelain or steel surfaces. Dry thoroughly with a soft cloth – a cut t-shirt can even work!

In a perfect world, we would all wash and thoroughly dry all flatware by hand with a citrus-free cleanser to avoid any potential tarnish. If that is not part of your routine (it is not ours either) we have a few tips that may help treat and care for flatware to keep tarnishing to a minimum, if not prevent it entirely. Please note – any flatware left in a dishwasher is subject to tarnish.

Put flatware in warm water as soon as possible after eating. Resting food on flatware can lead to a pH imbalance. Acids and Alkaline can lead to cause discoloration, while citrus, dairy enzymes, salad dressing, mustard, bleach and phosphates are some examples of elements that may damage flatware. If you are using a dishwasher, do not citrus or bleach detergents, and do not use the drying cycle. Hand-dry your flatware as often as possible.

If spots occur, a rubbing compound of baking soda, rinse in water and a thorough dry can be a simple fix.

To redeem a gift card online, simply enter the gift card code in the field provided in the shopping cart. Your gift card total will be applied as a method of payment to your merchandise total. You will be required to submit an alternate method of payment at checkout if there is any balance remaining over and above the gift certificate amount. Alternatively, you can Contact Care to order by phone.

Candles and their fragrances are personal choices. We at Hudson Grace love scent. Scent can be the first impression when you enter a room and the last when you leave, so we take our candle business seriously. There is an art to burning candles that will help them burn beautifully and last longer. Here’s how to get your money’s worth: Some basic rules to give you hours of wonderful candlelight and scent.

1. Trim the wick to 1/4 inch. The wick most likely is not the perfect length when you buy it. Too much wick can cause smoking and uneven burn. If a candle is smoking, blow it out, trim the wick and relight it. Before relighting the candle, pluck the wick with a tissue to remove excess carbon. This simple act will trim your wick to the perfect length every time.
2. The first time you light a candle, burn it for a couple hours, allowing the wax to form a large pool. The next time you light that candle, it will burn evenly with a beautiful flame. Candles have a memory. We all have lit a candle and blown it out after 30 minutes because we had to go, or we paid a lot for the candle and are saving the scent. Burning a candle for less than an hour creates a liquid wax puddle the size of a quarter. The next time you light that candle, the wax forms a tunnel, and the flame becomes small and eventually downs out.
3. Never leave a burning candle unattended.
4. Never burn a scented candle in a dining room or anywhere food is served. It’s distracting and can interfere with your palate. On the other hand, use unscented candles everywhere. They create instant atmosphere and make any moment more special. Feel free to mix unscented with scented candles in beautiful harmony.

Chips happen. While for some, they may be unsightly and call for immediate replacement, we look at chips the same way we look at wrinkles. They are tiny reminders of smiles, in this case smiles shared over meals with those we love.

Our honest suggestion is to choose dinnerware that best suits your needs. Everyday dinnerware should be made with a sturdy, dishwasher-safe and microwaveable material. It is most often made of stoneware or earthenware, and is beloved for being sumptuous, handmade and timeless.These materials are less sturdy than bone china or porcelain and susceptible to chipping, but tend to be high quality, affordable and easier to replace. Our HG Original, HG Modern and Organic collections fall into this category.

Often referred to as china, porcelain is crafted from ceramic materials, but is fired at a very high temperature resulting in a product with superb strength and durability. Porcelain is a popular, high-end dinnerware option that is resistant to thermal shock and has excellent insulator properties. Porcelain is the hardest ceramic, and while it is versatile enough for everyday use, people often reserve it for formal occasions as dishwashing is acceptable, but not encouraged. Our Porcelain collection, made for Hudson Grace by Jacques Pergay, is a favorite of brides and designer clients.

What if I have other questions about your products?

We're happy to help! Customer Care contact info is at the end of this FAQ.

To redeem a gift card online, simply enter the gift card code in the field provided in the shopping cart. Your gift card total will be applied as a method of payment to your merchandise total. You will be required to submit an alternate method of payment at checkout if there is any balance remaining over and above the gift certificate amount. Alternatively, you can Contact Care to order by phone.

Contact Customer Care or update your address on your account page. If you don't have an account, register with us online. If you are a returning customer having trouble accessing your account, try resetting your password.

No, we keep all email addresses private.

Click "Unsubsribe" at the bottom of any Hudson Grace email, or contact Customer Care. We will miss you, but you're welcome back anytime!

Certainly! Call Customer Care with any questions you might have.

Online partnerships are reviewed on a case-by-case basis. If you’re interested, please contact us at info@hudsongracesf.com. Please understand that the volume of requests received may delay our response.

HUDSON GRACE SURVEY SWEEPSTAKES OFFICIAL RULES

NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR TO WIN. A PURCHASE WILL NOT IMPROVE YOUR CHANCES OF WINNING. ALL FEDERAL, STATE, LOCAL, AND MUNICIPAL LAWS AND REGULATIONS APPLY. VOID WHERE PROHIBITED.

1. SWEEPSTAKES PERIOD: The Hudson Grace Survey Sweepstakes (the "Sweepstakes") starts on July 1, 2021 and closes on July 30, 2021 (the "Sweepstakes Period").

2. SPONSOR: The Sweepstakes is sponsored by Euromarket Designs, Inc. d/b/a Hudson Grace (the "Sponsor"), 1250 Techny Rd., Northbrook, Illinois, 60062 and will be administered by Alida ("AL").

3. ELIGIBILITY: The Sweepstakes is open only to U.S. residents (excluding Rhode Island, Puerto Rico, Guam, the Virgin Islands and other United States territories), who are 18 years old or older (or the age of majority in their state of residence) with internet access. Employees of Sponsor, its prize providers and licensors, AL, and each of the foregoing entities' affiliates, authorized designees and other related entities, and any other individual or entity associated with the development, judging or administration of the Sweepstakes (collectively, the "Sweepstakes Entities"), as well as members of the Sweepstakes Entities' employees' immediate families (spouses, children, siblings, parents), and persons living in the same household as such persons, whether or not related, are not eligible to participate in the Sweepstakes. Purchase of any product or service offered by Sponsor or its affiliates will not improve your chances of winning.

4. HOW TO PARTICIPATE: Limit one (1) entry per person (each person entering the Sweepstakes, an "Entrant"). All Entrants may enter the Sweepstakes by following the link in the Entrant's email invitation to participate in one of the following: a survey, card sort activity, or tree testing activity (each a "Qualifying Activity"). Entrants will receive one (1) entry to the Sweepstakes by participating in a Qualifying Activity. Completion of the survey will automatically generate an entry. For the card sort and tree testing, participants must provide an email address when prompted at the end of the Qualifying Activity in order to be entered. The Sweepstakes is offered electronically via the Internet.

Entrants may alternatively submit one (1) entry for the Sweepstakes by legibly printing the Entrant's name, street address, city, postal code, telephone number, and complete email address on a 3 x 5 inch (or 7.5 x 12.5 cm) piece of paper and mailing it to Hudson Grace Survey Sweepstakes, 200 Granville Street, Mezzanine Floor, Vancouver, BC, V6C 1S4 Canada. Entry must be postmarked during the Sweepstakes Period.

5. ENTRY REQUIREMENTS: By entering the Sweepstakes, Entrants agree to abide by these Official Rules and the decisions of Sponsor, which are final. All entries become exclusive property of Sponsor and entries will not be acknowledged or returned. Entries that do not comply with these Official Rules, or that otherwise contain incomplete, prohibited, inappropriate, offensive, infringing or otherwise unacceptable content as determined by Sponsor, in its sole discretion, will be disqualified, and will not receive an entry into any Sweepstakes (without notice to you). Any use of robotic, automatic, programmed or like entry methods will void all entries affected by such methods and be deemed tampering. Sponsor is not responsible for entries that are late, lost, tampered with, illegible, unintelligible, incomplete, garbled, delayed, mutilated, forged, destroyed, stolen, misdirected, undeliverable, or mailed postage due or otherwise not in compliance with these Official Rules, and such entries will be disqualified.

6. PRIZE DRAWING AND ODDS: Prize draws will be held in Vancouver, British Columbia by AL within approximately ten (10) business days of the end of the Sweepstakes Period (the "Draw Date"). Three (3) winners will be determined by random drawing from all eligible entries received during the Sweepstakes Period. The odds of winning depend on the number of eligible entries received. Each winner will receive a Hudson Grace Shop Card worth (US) $100, redeemable only toward merchandise purchases online and in store at all U.S. Hudson Grace stores. Shop Card is subject to terms and conditions stated on the card. Prizes must be accepted as awarded. No prize substitutions, cash equivalent, or transfer of prizes permitted except as required by law or at the sole discretion of Sponsor. All taxes for the prize are the sole responsibility of the individual winner.

Any prize is provided "as is" and without any warranty of any kind. Each winner hereby acknowledges that Sponsor and its affiliates have neither made nor are in any manner responsible or liable for any warranty, representation or guarantee, express or implied, in fact or in law, relative to any prize or component thereof, including any express or implied warranties provided by any of the prize providers associated with this Sweepstakes. By accepting the prize, each winner acknowledges the sufficiency of the prize as awarded.

7. NOTIFICATION OF WINNER: Attempts to notify potential winners will be made via the winner's email address used to complete the Qualifying Activity or listed on the mail-in entry. Sponsor and AL are not responsible for internet, e-mail, telephone or other communication problems of any kind. If, despite reasonable efforts, a potential winner does not respond within two (2) days of the first notification attempt (or such shorter time as exigencies may require), or if the prize or prize notification is returned as unclaimed or undeliverable to such potential winner, such potential winner will forfeit the prize and an alternate winner may be selected in Sponsor's sole discretion.

8. PUBLICITY RELEASE, VERIFICATION OF WINNER: Acceptance of a prize constitutes winner's permission for Sponsor to use such winner's name, photograph, likeness, voice, biographical information, statements and address (city and state) for advertising or publicity purposes, worldwide, and in all forms of media now known or hereafter developed, in perpetuity, without further compensation, where not prohibited by law. Except where prohibited, the potential winner may additionally be required to execute tax forms, an affidavit of eligibility, a liability release, and/or a further publicity release (collectively, "Prize Claim Documents"). Unless otherwise noted on the Prize Claim Documents, if any potential winner fails or refuses to sign and return all Prize Claim Documents requested by Sponsor within seven (7) days of prize notification (or such shorter time as exigencies may require), the winner may be disqualified and an alternate winner may be selected in Sponsor's sole discretion.

9. CANCELLATION AND MODIFICATION: Sponsor reserves the right to suspend or cancel the Sweepstakes or modify these Official Rules as necessary for any reason or as required by applicable law, without notice.

10. LIMITATION OF LIABILITY—PLEASE READ: By entering the Sweepstakes, each entrant agrees: (a) to be bound by these Official Rules and by all applicable laws and all decisions of Sponsor, AL, and the individual judges, which shall be binding and final; (b) to waive any rights to claim ambiguity with respect to the Official Rules; (c) to waive all of his or her rights to bring any claim, action, or proceeding against any of the Sweepstakes Entities; and (d) to release, indemnify, and hold harmless the Sweepstakes Entities and their respective officers, directors, employees, agents and representatives (each, a "Released Party"), from any liability (including, without limitation, liability for any property loss, damage, personal injury, bodily injury, death, loss, expense, accident, delay, inconvenience or irregularity), costs and expenses (including, without limitation, reasonable outside attorney's fees and costs) that may arise in connection with the Sweepstakes, any prize, or these Official Rules, including but not limited to changes to these Official Rules and/or cancellation of the Sweepstakes, the actions of entrants in connection with the Sweepstakes, events beyond Sponsor's control, typographical errors, and or any error of any kind whether human, mechanical or electronic, including without limitation, the incorrect or inaccurate capture of entry information, regardless of the cause.

11. REPRESENTATIONS AND WARRANTIES: By entering, Entrant represents and warrants that any photos and other materials submitted as part of the Entry are original and Entrant owns all copyrights in the Entry. Entrant further represents and warrants that the Entry does not infringe or violate any rights, including any rights of privacy or publicity of anyone who is pictured in the Entry, including by representing and warranting that entrant is the legal guardian of any minors pictured in the Entry, and that Entrant can and does release Sponsor and its affiliates, assigns, and licensees from any liability related to use of the Entry.

12. NO TAMPERING: Sponsor reserves the right, in its sole discretion, to disqualify from the Sweepstakes, and ban from any future promotions, any person it believes to have intentionally violated these Official Rules, or to be acting in an unsportsmanlike or disruptive manner, or to have tampered with any element of the Sweepstakes without notice to the disqualified or banned person. Any attempt by an individual to deliberately damage any website or undermine the legitimate operation of this Sweepstakes violates these Official Rules and also is a violation of criminal and civil laws. Should such an attempt be made, Sponsor and its affiliates reserve the right to seek damages and other remedies (including attorneys' fees) from any such individual to the fullest extent permitted by law.

12. JURISDICTION AND VENUE: All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules or the rights and obligations of entrants and Sponsor in connection with the Sweepstakes shall be governed by and construed in accordance with the laws of the State of Illinois without giving effect to any choice of law or conflict of laws rules or provisions. Any legal claims arising out of or relating to the Sweepstakes or these Official Rules must be brought in the federal or state courts located in Chicago, Illinois.

13. PRIVACY: By entering, each entrant agrees to Sponsor's use of their personal information as described herein and in Sponsor's Privacy Policy, viewable online at https://hudsongracesf.com/pages/privacy. The Privacy Policy contains disclosures required by the California Consumer Privacy Act, including a notice of financial incentive. Entrants acknowledge that prizes may be fulfilled by third parties and consent to the disclosure of personal information to such third parties for the limited purpose of fulfilling prizes.

14. WINNERS LIST: You have the right to request the name of the winner and/or a duplicate copy of these Official Rules where such right is mandated under applicable law. To do so, send your request and a self-addressed stamped envelope to: Hudson Grace Survey Sweepstakes Winners List, 200 Granville Street, Mezzanine Floor, Vancouver, BC, V6C 1S4, Canada. Requests must be received no later than one month after the Draw Date. In Florida, the separate envelope need not have a stamp.

We look forward to speaking with you! Visit any of our stores, email customerservice@hudsongracesf.com, or call our Customer Care team toll-free at (855) 301-270‬0 Monday through Friday from 6 AM to 5 PM Pacific Time, Saturday and Sunday 6 AM to 4 PM Pacific Time.