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RETURNS & EXCHANGES

RETURN POLICY

We pride ourselves on providing the highest quality customer service and are commited to offering product you will use and love forever. However, we know that sometimes a return or exchange is necessary, and we will do everything we can to make sure you love what you have. We care about your satisfaction, and our Customer Care and store teams are always here to help.
 

RETURNING MERCHANDISE

We hope you love your Hudson Grace items. If you're not completely satisfied with your online purchase, we’ll gladly offer you an exchange or refund for most of our merchandise within 30 days from receipt of product or purchase from a store. Proof of purchase is required for a refund. Hudson Grace does not accept returns on the following items: Custom orders, art and final sale items. Returns are refunded in the original payment form for the merchandise price, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Taxes charged are refunded in accordance with state and local laws. Returns sent with postage due will be returned to sender. A one-time price adjustment is offered when an original sales receipt or proof of purchase is presented within 24 hours of order delivery or purchase from a store location. To return an item, simply call Customer Care at (415) 289-7400 for a return authorization, then repack and return your package to us:
 
Hudson Grace Returns
480 Gate 5 Road Ste 126
Sausalito CA 94965-1412
 
Most items may also be exchanged at a store location, if accompanied by a receipt or proof of purchase. 

 

SPECIAL ORDERS

Special order items are made to order especially for you and may only be canceled or changed within 24 hours of placing the order. We do not accept returns on these items. Custom orders include art and furniture purchased in store.

 

FINAL SALE & CLEARANCE ITEMS

Please note that sale items are final and are not returnable or exchangeable except for manufacturing defects. Should you have any questions, please ontact our Customer Care team at (415) 289-7400 or customerservice@hudsongracesf.com, or visit one of our stores. Our Customer Care team is available Monday through Friday from 8:00 am to 4:00 pm Pacific Time.

 

CANCELLATIONS

Online orders may be changed and canceled within 24 hours of submitting the order.We regret that we are not able to modify or cancel orders for in-stock merchandise once they have been passed through fulfillment after 24 hours. When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. If we are unable to cancel your order, you may always return your order to us for a full refund of the merchandise value. In some cases, it is possible cancel backordered items on your order, since they are not scheduled for immediate shipment. To change or cancel an order you already placed, please ontact our Customer Care team at (415) 289-7400 or customerservice@hudsongracesf.com, or visit one of our stores. Our Customer Care team is available Monday through Friday from 8:00 am to 4:00 pm Pacific Time. 

 

SHIPPING INFORMATION

STANDARD DELIVERY & PROCESSING

Most purchases are shipped to arrive within 7–10 business days upon receipt of order. Our rates accurately reflect costs to package your order safely plus our shipping partners' charges. If you have any questions about shipping fees, our Customer Care team is happy to assist you. Please feel free to contact us at (415) 289-7400 or email us at customerservice@hudsongracesf.com. We are available to assist you Monday through Friday from 8:00 am to 4:00 pm Pacific Time. Note that items ordered together may not arrive together. We ship to the US and Canada only. Unfortunately, we cannot ship to PO or APO boxes at this time. Freight rates below apply to US shipments only.  For shipments to Canada please call for ship rates.

 

GROUND DELIVERY AND PROCESSING CHARGES

Effective October 1, 2016
Order Subtotal Ground Shipping Price
$0.00 - $15 $5.00
$15.01 - $25 $7.00
$25.01 - $45 $9.50
$45.01 - $65 $13.00
$65.01 - $90 $17.00
$90.01 - $125 $21.00
$125.01 - $200 $25.00
$200.01  - $300 $30.00
$300.01 - $400 $40.00
$400.01 - $500 $50.00
$500.01 - $600 $60.00
$600.01 - $700 $70.00
$701 and above $100.00
 
Note: Delivery and processing charges are applied for each delivery address on an order.

 

EXPRESS DELIVERY

Express shipping rates are calculated by FedEx. By choosing 2nd Day service during checkout, we will expedite orders for in-stock items. 2nd Day orders placed by 12 pm Pacific Time Monday through Thursday will arrive within 3 business days; orders placed by 12 pm Pacific Time Friday through Sunday will arrive the following Wednesday. Deliveries occur Monday through Friday. Rush service is not available for oversized items, out of stock items, upholstered furniture and cribs, and is not available for shipments to Canada, Hawaii, Alaska, US Territories, PO boxes or AFO/FPO addresses. Business days do not include holidays. We are not responsible for events outside of our control, including but not limited to weather-related delays, work stoppages or delays or other unexpected circumstances.

 

SHIPPING TO ALASKA & HAWAII

For shipments to Alaska and Hawaii, call our Customer Care team. Expedited delivery and freight delivery is not available to these areas. Your order should arrive in approximately 12–14 business days. Please note that some oversized, heavy and flammable items cannot ship outside the continental US.

 

SHIPPING TO CANADA

All of our items ship from within the United States. Prices are shown in US dollars. Standard inventoried items shipping to Canada are shipped via FedEx International. Please note that brokerage fees, import taxes and/or duties may be assessed by the shipping carrier, and are the responsibility of the customer. Please allow 14–16 days for delivery.

 

INTERNATIONAL ORDERS

Unfortunately, we cannot ship to the US Territories or foreign countries other than Canada.

 

PO BOXES & APO BOXES

Our apologies, but we cannot ship to PO or APO boxes at this time. All orders must be shipped to a physical address.

 

PRODUCT AVAILABILITY

We make every effort to display the most current and accurate product inventory information. If for any reason an item is not available for immediate shipment, we will notify you directly.

 

GIFT CARDS

Hudson Grace gift cards ship free of charge unless 2nd Day or Next Day shipping is requested. There is a $5 charge for 2nd Day and a $10 charge for Next Day delivery.

 

PAYMENT

Payment is charged to your credit card once your order is placed. Additional shipping surcharges may apply to some large and heavy items. Should this apply, a member of our Customer Care team will contact you to discuss additional fees and options.

 

PRICING POLICY

All prices are in US dollars and are subject to sales tax for residents of California in accordance with state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. Hudson Grace makes every effort to ensure the accuracy of our catalog and website. Omissions and errors are subject to correction.
 

CONTACT US

We look forward to speaking with you. For assistance, please contact our Customer Care team at (415) 440-7400 or customerservice@hudsongracesf.com, or visit any of our stores. Our Customer Care team is available Monday through Friday from 8:00 am to 4:00 pm Pacific Time.